Which Catalan phrases matter most here?

“Diu que està lliurat, però no l'he rebut.” (It says delivered, but I haven’t received it); “Havia d'arribar ahir, però no ha vingut res.” (It was due yesterday, but nothing has come); “Em diu el seu nom, si us plau?” (Could you tell me your name, please). The full list is above.

Can I hear how they sound?

Yes: press the speaker next to a phrase to hear it, recorded for the Frasa app.

How can I practise this conversation?

Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in Catalonia. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Catalan phrases for a missed or lost delivery in Catalonia

Phone the courier and explain in one sentence: “Diu que està lliurat, però no l'he rebut”. Give your name when asked, and spell it slowly if needed. Wait politely on hold, then ask for a new date: “Puc triar una altra data de lliurament?”. On the phone, use vostè.

Try it · about two minutes

Your tracking page says the parcel was delivered, but nothing has arrived, so you phone the courier to sort it out.

Sound on: the courier agent speaks Catalan. You choose what to say back, and Frasa tells you why it works.

How does the conversation usually go?

You phone the courier’s helpline. Your tracking page says the parcel was delivered, but nothing arrived.
You
Diu que està lliurat, però no l'he rebut.
It says delivered, but I haven’t received it.
Courier agent
Em diu el seu nom, si us plau?
Could you tell me your name, please?
You
Em dic Anna Smith.
My name is Anna Smith.
Courier agent
Com s'escriu el seu cognom?
How do you spell your surname?
You
Ho lletrejaré a poc a poc.
I’ll spell it slowly.
Courier agent
Ara el poso en espera.
I’m putting you on hold now.
You
Sense pressa.
No rush.
Courier agent
Gràcies per esperar.
Thank you for waiting.
You
Puc triar una altra data de lliurament?
Can I choose another delivery date?
Courier agent
Dimarts el podem tornar a portar. Alguna cosa més?
We can bring it again on Tuesday. Anything else?
You
Pot trucar al timbre la pròxima vegada?
Could they ring the bell next time?

Which Catalan phrases do you need?

Diu que està lliurat, però no l'he rebut.
It says delivered, but I haven’t received it.
Havia d'arribar ahir, però no ha vingut res.
It was due yesterday, but nothing has come.
Em diu el seu nom, si us plau?
Could you tell me your name, please?
Li lletrejo el meu nom.
Let me spell my name for you.
Ara el poso en espera.
I’m putting you on hold now.
Puc triar una altra data de lliurament?
Can I choose another delivery date?
Em pot donar una hora de lliurament més exacta?
Could you give me a more exact delivery time?
Pot trucar al timbre la pròxima vegada?
Could they ring the bell next time?
El seguiment diu que l'han lliurat a una altra persona.
The tracking says it was delivered to someone else.
La meva veïna ho va signar, però jo no ho he rebut.
My neighbour signed for it, but I haven’t received it.

What is worth knowing in Catalonia?

Before you call

1
Have the tracking number and your address ready.
2
Say what the tracking page says, in one sentence.
It says delivered, but I haven’t received it.
3
Ask for a new date.
Can I choose another delivery date?

Look for a note first

Couriers often leave a notice, un avís, on the door, or hand the parcel to a neighbour. Check both before you phone.

El missatger ha deixat una nota a la porta.

The courier left a note on the door.

Vostè on the phone

To the agent

Em pot donar una hora de lliurament més exacta?

Could you give me a more exact delivery time?

To a friend

Em pots donar una hora de lliurament més exacta?

Could you give me a more exact delivery time? (casual)

With an agent you don’t know, use the vostè form (em pot…). Tu (em pots…) is for friends and people you know well.

Questions about this situation

Which Catalan phrases matter most here?: “Diu que està lliurat, però no l'he rebut.” (It says delivered, but I haven’t received it); “Havia d'arribar ahir, però no ha vingut res.” (It was due yesterday, but nothing has come); “Em diu el seu nom, si us plau?” (Could you tell me your name, please). The full list is above.
Can I hear how they sound?: Yes: press the speaker next to a phrase to hear it, recorded for the Frasa app.
How can I practise this conversation?: Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in Catalonia. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Related situations in Catalan

All situations in Catalan

Practise these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

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AI-generated. May be inaccurate.