Which Catalan phrases matter most here?

“Puc ajudar-lo?” (Can I help you); “Quin és el problema?” (What is the problem); “El preu del prestatge és diferent.” (The shelf price is different). The full list is above.

Can I hear how they sound?

Yes: press the speaker next to a phrase to hear it, recorded for the Frasa app.

How can I practise this conversation?

Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in Catalonia. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Catalan phrases for sorting out a mistake at the checkout in Catalonia

Go back to the till and say “Perdoni, crec que m'han cobrat de més”. Explain: “El preu del prestatge és diferent”. Staff usually ask “Té el tiquet?”; answer “Aquí té el tiquet”. If you need someone to look at the label, ask “Algú pot comprovar el preu del prestatge?”.

Try it · about two minutes

The price on your receipt doesn’t match the shelf, so you go back to the till to sort it out.

Sound on: the cashier speaks Catalan. You choose what to say back, and Frasa tells you why it works.

How does the conversation usually go?

Cashier
Puc ajudar-lo?
Can I help you?
You
Perdoni, crec que m'han cobrat de més.
Excuse me, I think I was charged too much.
Cashier
Quin és el problema?
What is the problem?
You
El preu del prestatge és diferent.
The shelf price is different.
Cashier
Té el tiquet?
Do you have the receipt?
You
Aquí té el tiquet.
Here is my receipt.
Cashier
Esperi aquí, si us plau.
Please wait here.
You
Algú pot comprovar el preu del prestatge?
Could someone check the shelf price?
Cashier
Ho sento molt, ho arreglo ara mateix.
I’m very sorry, I’ll fix it right away.
You
Voldria el tiquet, si us plau.
I’d like a receipt, please.
Cashier
Accepti les meves disculpes.
Please accept my apologies.
You
No s'amoïni.
Don’t worry.

Which Catalan phrases do you need?

Puc ajudar-lo?
Can I help you?
Quin és el problema?
What is the problem?
El preu del prestatge és diferent.
The shelf price is different.
Crec que això s'ha cobrat dues vegades.
I think this was charged twice.
Crec que m'han tornat malament el canvi.
I think I got the wrong change.
Té el tiquet?
Do you have the receipt?
Aquí té el tiquet.
Here is my receipt.
Algú pot comprovar el preu del prestatge?
Could someone check the shelf price?
No m'han descomptat l'oferta a la caixa.
The discount wasn’t taken off at the till.
Podria parlar amb el responsable, si us plau?
Could I speak to the manager, please?

What is worth knowing in Catalonia?

How to sort it out

1
Keep the tiquet. Check it before you leave the shop, or as soon as you notice.
2
Go back to the till or the customer-service desk, and say what doesn’t match.
The shelf price is different.
3
Staff look at the shelf label and the receipt, and correct it if you’re right.
Could someone check the shelf price?

Atenció al client

Bigger supermarkets often have a customer-service desk, marked “Atenció al client”. Go there if the tills are busy or the problem is more than a quick correction.

Podria parlar amb el responsable, si us plau?

Could I speak to the manager, please?

Start with “Crec que…”

“Crec que…” (I think…) keeps the tone friendly and leaves the shop room to say it was a slip. Add “perdoni” at the start and the conversation stays friendly.

Crec que això s'ha cobrat dues vegades.

I think this was charged twice.

Questions about this situation

Which Catalan phrases matter most here?: “Puc ajudar-lo?” (Can I help you); “Quin és el problema?” (What is the problem); “El preu del prestatge és diferent.” (The shelf price is different). The full list is above.
Can I hear how they sound?: Yes: press the speaker next to a phrase to hear it, recorded for the Frasa app.
How can I practise this conversation?: Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in Catalonia. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Related situations in Catalan

All situations in Catalan

Practise these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

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AI-generated. May be inaccurate.