Which French phrases matter most here?

“C'est marqué livré, mais je n'ai rien reçu.” (It says delivered, but I haven’t received anything); “Il devait arriver hier, mais je n'ai rien reçu.” (It was due yesterday, but I haven’t received anything); “Le suivi indique qu'il a été remis à quelqu'un d'autre.” (The tracking says it was handed to someone else). The full list is above.

Can I hear how they sound?

Yes: press the speaker next to a phrase to hear it, recorded for the Frasa app.

How can I practise this conversation?

Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in France. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

French phrases for a missed or lost delivery in France

Call the courier and say what the tracking shows: “C'est marqué livré, mais je n'ai rien reçu”. Have your tracking number ready, spell your name if asked, and give your email address slowly. Then ask for what you need, such as “J'ai besoin d'une preuve de livraison”.

Try it · about two minutes

Your online order is marked delivered but never arrived, so you phone the courier’s customer service.

Sound on: the courier customer service speaks French. You choose what to say back, and Frasa tells you why it works.

How does the conversation usually go?

Courier customer service
Je peux vous aider ?
Can I help you?
You
C'est marqué livré, mais je n'ai rien reçu.
It says delivered, but I haven’t received anything.
Courier customer service
Vous avez le numéro de suivi ?
Do you have the tracking number?
You
Un instant, s'il vous plaît.
Just a moment, please.
Courier customer service
Comment s'écrit votre nom de famille ?
How do you spell your surname?
You
Je vais vous épeler mon nom.
I’ll spell my name for you.
Courier customer service
Le suivi indique qu'il a été remis à quelqu'un d'autre.
The tracking says it was handed to someone else.
You
Je voudrais faire une réclamation pour un colis perdu.
I’d like to make a complaint about a lost parcel.
Courier customer service
Vous pouvez me donner votre adresse e-mail ?
Can you give me your email address?
You
Je vais l'épeler lentement.
I’ll spell it slowly.
Courier customer service
Je vous envoie un message.
I’ll send you a message.
You
Merci, au revoir.
Thanks, goodbye.

Which French phrases do you need?

C'est marqué livré, mais je n'ai rien reçu.
It says delivered, but I haven’t received anything.
Il devait arriver hier, mais je n'ai rien reçu.
It was due yesterday, but I haven’t received anything.
Le suivi indique qu'il a été remis à quelqu'un d'autre.
The tracking says it was handed to someone else.
Mon voisin l'a réceptionné, mais je ne l'ai pas reçu.
My neighbour took it in, but I haven’t received it.
Je voudrais faire une réclamation pour un colis perdu.
I’d like to make a complaint about a lost parcel.
J'ai besoin d'une preuve de livraison.
I need proof of delivery.
Comment s'écrit votre nom de famille ?
How do you spell your surname?
Je vais vous épeler mon nom.
I’ll spell my name for you.
Vous pouvez me donner votre adresse e-mail ?
Can you give me your email address?
Je vais l'épeler lentement.
I’ll spell it slowly.

What is worth knowing in France?

Look before you call

Check your letterbox for a delivery notice (an avis de passage), which usually says where to collect the parcel. Ask a neighbour too: couriers sometimes leave parcels with one.

J'ai trouvé un avis de passage dans ma boîte aux lettres.

I found a delivery notice in my letterbox.

How the call goes

1
Say what the tracking shows.
It says delivered, but I haven’t received anything.
2
Give the tracking number, and spell your name if asked.
I’ll spell my name for you.
3
Give your email address so they can write to you.
I’ll spell it slowly.

Saying an email address

Say arobase for @, point for a dot and tiret for a hyphen. Spell anything unusual letter by letter.

marie tiret dupont arobase exemple point fr

marie hyphen dupont at example dot fr

Questions about this situation

Which French phrases matter most here?: “C'est marqué livré, mais je n'ai rien reçu.” (It says delivered, but I haven’t received anything); “Il devait arriver hier, mais je n'ai rien reçu.” (It was due yesterday, but I haven’t received anything); “Le suivi indique qu'il a été remis à quelqu'un d'autre.” (The tracking says it was handed to someone else). The full list is above.
Can I hear how they sound?: Yes: press the speaker next to a phrase to hear it, recorded for the Frasa app.
How can I practise this conversation?: Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in France. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Related situations in French

All situations in French

Practise these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

Try free on the App Store (opens the App Store in a new tab)

AI-generated. May be inaccurate.