Which Italian phrases matter most here?

“Risulta consegnato, ma non l'ho ricevuto.” (It says delivered, but I didn’t receive it); “Doveva arrivare ieri, ma non è arrivato niente.” (It was due yesterday, but nothing came); “Ho trovato un avviso di mancata consegna.” (I found a notice of a missed delivery). The full list is above.

Can I hear how they sound?

Yes: press the speaker next to a phrase to hear it, recorded for the Frasa app.

How can I practise this conversation?

Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in Italy. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Italian phrases for a missed or lost delivery in Italy

Phone or message the courier with your tracking number and say what happened: “Risulta consegnato, ma non l’ho ricevuto.” Ask for proof: “Mi serve una prova di consegna.” If you were out, ask “Dove posso ritirare il mio pacco?” or “Posso scegliere un’altra data di consegna?”.

Try it · about two minutes

Your online order says “delivered” but never arrived, so you phone the courier to report it.

Sound on: the courier agent speaks Italian. You choose what to say back, and Frasa tells you why it works.

How does the conversation usually go?

Courier agent
Come posso aiutarla?
How can I help you?
You
Risulta consegnato, ma non l'ho ricevuto.
It says delivered, but I didn’t receive it.
Courier agent
Mi dice il suo nome, per favore?
Can I have your name, please?
You
Mi chiamo Alex Martin.
My name is Alex Martin.
Courier agent
Resti in linea, per favore.
Please hold the line.
You
Aspetto volentieri, se non ci vuole troppo.
I’m happy to wait, if it doesn’t take too long.
Courier agent
Grazie per l’attesa. Risulta firmato da un vicino, ieri alle quattro.
Thank you for waiting. It shows as signed for by a neighbour yesterday at four.
You
Mi serve una prova di consegna.
I need proof of delivery.
Courier agent
Mi può dare il suo indirizzo email?
Can you give me your email address?
You
Lo dico piano, lettera per lettera.
I’ll say it slowly, letter by letter.
Courier agent
Grazie per aver chiamato.
Thank you for calling.
You
Grazie per l'aiuto.
Thanks for your help.

Which Italian phrases do you need?

Risulta consegnato, ma non l'ho ricevuto.
It says delivered, but I didn’t receive it.
Doveva arrivare ieri, ma non è arrivato niente.
It was due yesterday, but nothing came.
Ho trovato un avviso di mancata consegna.
I found a notice of a missed delivery.
Posso scegliere un'altra data di consegna?
Can I choose another delivery date?
Dove posso ritirare il mio pacco?
Where can I collect my parcel?
A che ora chiude il punto di ritiro?
What time does the pickup point close?
Posso seguire il pacco online?
Can I track the parcel online?
Mi serve una prova di consegna.
I need proof of delivery.
Sul sito risulta consegnato a un'altra persona.
The website says it was handed to someone else.
Vorrei fare reclamo per un pacco smarrito.
I’d like to complain about a lost parcel.

What is worth knowing in Italy?

A parcel that doesn’t turn up

1
Look for a notice in the letterbox or on the door.
I found a notice of a missed delivery.
2
Ask your neighbours or the caretaker. Parcels are often left with someone in the building.
Do you have a parcel for me?
3
Call the courier, or use their app, with your tracking number ready.
It says delivered, but I didn’t receive it.

Pickup points

After a missed delivery, the parcel often goes to a pickup point, or the courier tries again another day. The notice usually says which.

Dove posso ritirare il mio pacco?

Where can I collect my parcel?

Keep the tracking number to hand

Couriers ask for the tracking number first. Have it on screen, and be ready to read it out slowly, character by character.

Lo dico piano, lettera per lettera.

I’ll say it slowly, letter by letter.

Questions about this situation

Which Italian phrases matter most here?: “Risulta consegnato, ma non l'ho ricevuto.” (It says delivered, but I didn’t receive it); “Doveva arrivare ieri, ma non è arrivato niente.” (It was due yesterday, but nothing came); “Ho trovato un avviso di mancata consegna.” (I found a notice of a missed delivery). The full list is above.
Can I hear how they sound?: Yes: press the speaker next to a phrase to hear it, recorded for the Frasa app.
How can I practise this conversation?: Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in Italy. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Related situations in Italian

All situations in Italian

Practise these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

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AI-generated. May be inaccurate.