Which Italian phrases matter most here?

“Il prezzo sullo scaffale è diverso.” (The price on the shelf is different); “Credo che mi abbiano addebitato questo due volte.” (I think I was charged for this twice); “Credo di aver ricevuto il resto sbagliato.” (I think I got the wrong change). The full list is above.

Can I hear how they sound?

Yes: press the speaker next to a phrase to hear it, recorded for the Frasa app.

How can I practise this conversation?

Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in Italy. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Italian phrases for sorting out a mistake at the checkout in Italy

Go back to the till with your receipt and say what you noticed: “Il prezzo sullo scaffale è diverso” or “Credo che mi abbiano addebitato questo due volte”. The cashier asks “Ha lo scontrino?”. Ask politely, “Qualcuno può controllare il prezzo sullo scaffale?”, and wait while they check.

Try it · about two minutes

The price on your receipt doesn’t match the shelf, so you go back to the till to sort it out.

Sound on: the cashier speaks Italian. You choose what to say back, and Frasa tells you why it works.

How does the conversation usually go?

Cashier
Come posso aiutarla?
How can I help you?
You
Il prezzo sullo scaffale è diverso.
The price on the shelf is different.
Cashier
Ha lo scontrino?
Do you have the receipt?
You
Ecco lo scontrino.
Here is my receipt.
Cashier
Un attimo, per favore.
One moment, please.
You
Qualcuno può controllare il prezzo sullo scaffale?
Can someone check the price on the shelf?
Cashier
Mi scusi, sistemo subito.
Sorry about that, I will fix it right away.
You
Grazie per l'aiuto.
Thank you for your help.
Cashier
Desidera altro?
Would you like anything else?
You
Lo sconto non è stato applicato alla cassa.
The discount was not applied at the checkout.
Cashier
Vuole lo scontrino?
Do you want the receipt?
You
Vorrei lo scontrino, per favore.
I would like a receipt, please.

Which Italian phrases do you need?

Il prezzo sullo scaffale è diverso.
The price on the shelf is different.
Credo che mi abbiano addebitato questo due volte.
I think I was charged for this twice.
Credo di aver ricevuto il resto sbagliato.
I think I got the wrong change.
Lo sconto non è stato applicato alla cassa.
The discount was not applied at the checkout.
Qualcuno può controllare il prezzo sullo scaffale?
Can someone check the price on the shelf?
Ha lo scontrino?
Do you have the receipt?
Ecco lo scontrino.
Here is my receipt.
Un attimo, per favore.
One moment, please.
Mi scusi, sistemo subito.
Sorry about that, I will fix it right away.
Vorrei lo scontrino, per favore.
I would like a receipt, please.

What is worth knowing in Italy?

Sorting it out at the till

1
Keep your receipt. Staff usually need it to see what you paid.
Do you have the receipt?
2
Say which product it is and what the shelf showed.
The price on the shelf is different.
3
Expect a short wait while someone checks the price.
One moment, please.

Check before you leave

A glance at the receipt before you walk away saves a trip back. It’s easiest to sort out while you’re still at the till.

Credo di aver ricevuto il resto sbagliato.

I think I got the wrong change.

Ha, not hai

With the cashier

Ha lo scontrino?

Do you have the receipt?

Among friends

Hai lo scontrino?

Do you have the receipt? (informal)

Cashiers use the polite Lei with customers, and you should too. Tu is for friends and family.

Questions about this situation

Which Italian phrases matter most here?: “Il prezzo sullo scaffale è diverso.” (The price on the shelf is different); “Credo che mi abbiano addebitato questo due volte.” (I think I was charged for this twice); “Credo di aver ricevuto il resto sbagliato.” (I think I got the wrong change). The full list is above.
Can I hear how they sound?: Yes: press the speaker next to a phrase to hear it, recorded for the Frasa app.
How can I practise this conversation?: Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in Italy. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Related situations in Italian

All situations in Italian

Practise these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

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AI-generated. May be inaccurate.