Portuguese · Home & repairs · Elementary

How to get internet installed in Portugal

Go to an operator’s shop, or call, and say “Bom dia, quero instalar internet”. They’ll ask for your postcode to check fibre coverage, plus ID and your NIF (tax number). Ask “Há um período mínimo de fidelização?” before you sign, then agree a day for the technician.

Try it · about two minutes

You sign up for fibre broadband and arrange a day for the technician to install it.

You choose what to say back, and Frasa tells you why it works.

The conversation

You walk into a phone and internet shop to sign up for home broadband.
You
Bom dia, quero instalar internet.
Good morning, I want to get internet installed.
Sales assistant
É uma conta nova ou está a mudar de casa?
Is it a new account, or are you moving house?
You
É uma conta nova. Acabei de chegar.
It’s a new account. I’ve just arrived.
Sales assistant
Qual é o código postal da morada?
What’s the postcode of the address?
You
Mostro-lhe a morada no telemóvel.
I’ll show you the address on my phone.
Sales assistant
Tem alguma dúvida?
Do you have any questions?
You
Há um período mínimo de fidelização?
Is there a minimum contract period?
Sales assistant
Pode mostrar o passaporte, por favor?
Can you show me your passport, please?
You
Tenho o passaporte comigo.
I have my passport with me.
Sales assistant
Enviamos um técnico na terça-feira.
We’ll send a technician on Tuesday.
You
O técnico liga-me antes?
Will the technician call me first?

Key phrases

Bom dia, quero instalar internet.
Good morning, I want to get internet installed.
Quando podem instalar a internet?
When can you install the internet?
É uma conta nova ou está a mudar de casa?
Is it a new account, or are you moving house?
Qual é o código postal da morada?
What’s the postcode of the address?
Há um período mínimo de fidelização?
Is there a minimum contract period?
Quanto tempo dura o contrato?
How long is the contract?
Há alguma taxa para ativar o serviço?
Is there a fee to activate the service?
Enviamos um técnico na terça-feira.
We’ll send a technician on Tuesday.
O técnico liga-me antes?
Will the technician call me first?
Queria pagar por débito direto.
I’d like to pay by direct debit.

Good to know in Portugal

Bring your NIF

To sign a contract, operators usually ask for ID and your tax number, the NIF. Get your NIF before you shop around.

Fidelização

Home internet usually comes with a fidelização, a minimum period you commit to. Leaving early can mean a fee, so ask how long it lasts.

Há um período mínimo de fidelização?

Is there a minimum contract period?

How it usually goes

1
Give your address so they can check fibre coverage.
2
Sign the contract, with ID and your NIF.
3
A technician comes to install the fibre and set up the router.
O técnico liga-me antes?Will the technician call me first?

More situations in Portuguese

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Keep these phrases in Frasa

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AI-generated. May be inaccurate.