Which Portuguese phrases matter most here?

“O preço na prateleira é diferente.” (The shelf price is different); “O desconto não foi aplicado na caixa.” (The discount wasn’t applied at the till); “Alguém pode confirmar o preço na prateleira?” (Can someone check the shelf price). The full list is above.

Can I hear how they sound?

Not yet: this page has no recordings so far. Each phrase comes with its meaning in English.

How can I practise this conversation?

Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in Portugal. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Portuguese phrases for sorting out a mistake at the checkout in Portugal

Go back to the till with your receipt and stay calm. Say “O preço na prateleira é diferente” or “O desconto não foi aplicado na caixa”. The cashier may ask “Tem cartão de cliente?”. While they check, say “Com calma, não há pressa”, then ask for the new receipt: “Queria o talão, por favor”.

Try it · about two minutes

The price on your receipt doesn’t match the shelf, so you go back to the till to sort it out.

You choose what to say back, and Frasa tells you why it works.

How does the conversation usually go?

You have paid and are checking your receipt. The yoghurts cost more than the shelf said, so you go back to the till.
You
O preço na prateleira é diferente.
The shelf price is different.
Cashier
Tem cartão de cliente?
Do you have a loyalty card?
You
Não tenho cartão de cliente.
I don’t have a loyalty card.
Cashier
Desculpe, tenho de ir buscar uma coisa.
Sorry, I need to go and fetch something.
You
Com calma, não há pressa.
Take your time, no rush.
Cashier
Peço desculpa, resolvo isso já.
Sorry, I’ll sort that out right away.
You
Agradeço a sua ajuda.
Thank you for your help.
Cashier
Quer o talão?
Do you want the receipt?
You
Queria o talão, por favor.
I’d like the receipt, please.

Which Portuguese phrases do you need?

O preço na prateleira é diferente.
The shelf price is different.
O desconto não foi aplicado na caixa.
The discount wasn’t applied at the till.
Alguém pode confirmar o preço na prateleira?
Can someone check the shelf price?
Acho que cobraram isto duas vezes.
I think this was charged twice.
Esta promoção exige cartão de cliente?
Does this offer need a loyalty card?
Tem cartão de cliente?
Do you have a loyalty card?
Peço desculpa, resolvo isso já.
Sorry, I’ll sort that out right away.
Com calma, não há pressa.
Take your time, no rush.
Podia falar com o gerente, por favor?
Could I speak to the manager, please?
Queria o talão, por favor.
I’d like the receipt, please.

What is worth knowing in Portugal?

How it usually goes

1
Keep your receipt, o talão, and go back to the till or the customer desk.
2
Say what is different: the shelf price, or an offer that didn’t apply.
O preço na prateleira é diferente.The shelf price is different.
3
Give the cashier a minute: someone may go and check the shelf.
Com calma, não há pressa.Take your time, no rush.

Loyalty-card offers

Many offers only apply with the chain’s own card. If an offer didn’t come off the bill, ask whether it needs one.

Esta promoção exige cartão de cliente?

Does this offer need a loyalty card?

If the cashier can’t fix it

Ask politely for the manager, o gerente. Do it only when the cashier can’t sort it out, and keep your tone friendly.

Podia falar com o gerente, por favor?

Could I speak to the manager, please?

Questions about this situation

Which Portuguese phrases matter most here?: “O preço na prateleira é diferente.” (The shelf price is different); “O desconto não foi aplicado na caixa.” (The discount wasn’t applied at the till); “Alguém pode confirmar o preço na prateleira?” (Can someone check the shelf price). The full list is above.
Can I hear how they sound?: Not yet: this page has no recordings so far. Each phrase comes with its meaning in English.
How can I practise this conversation?: Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in Portugal. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Related situations in Portuguese

All situations in Portuguese

Practise these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

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AI-generated. May be inaccurate.