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Portuguese · Shopping & services · Elementary

How to return something in a shop in Portuguese

Take the item back with the receipt and say “Queria devolver isto” or “Queria trocar por outro tamanho”. Expect “Tem o talão?” and “Prefere reembolso ou troca?”. For things bought in a shop, a return depends on the shop’s own policy, so go back soon.

Try it · about two minutes

You take back a jumper that doesn’t fit and ask for an exchange or your money back.

You choose what to say back, and Frasa tells you why it works.

The conversation

  1. You go up to the till with the jumper in its bag.

    You

    Queria devolver isto.

    I’d like to return this.

  2. Shop assistant

    Qual é o problema?

    What’s the problem?

    You

    Não me serve.

    It doesn’t fit me.

  3. Shop assistant

    Tem o talão?

    Do you have the receipt?

    You

    Aqui está o talão.

    Here is the receipt.

  4. Shop assistant

    Prefere reembolso ou troca?

    Would you prefer a refund or an exchange?

    You

    Queria trocar por outro tamanho.

    I’d like to swap it for another size.

  5. Shop assistant

    Quer experimentar outro tamanho?

    Would you like to try another size?

    You

    Sim, por favor.

    Yes, please.

  6. Shop assistant

    Como lhe fica?

    How does it fit?

    You

    Esta já me serve. Levo esta.

    This one fits. I’ll take it.

Key phrases

  • Queria devolver isto.

    I’d like to return this.

  • Não me serve.

    It doesn’t fit me.

  • Comprei na semana passada, mas não me serve.

    I bought it last week, but it doesn’t fit.

  • Tem o talão?

    Do you have the receipt?

  • Aqui está o talão.

    Here is the receipt.

  • Perdi o talão, mas paguei com cartão.

    I lost the receipt, but I paid by card.

  • Prefere reembolso ou troca?

    Would you prefer a refund or an exchange?

  • Queria trocar por outro tamanho.

    I’d like to swap it for another size.

  • Posso reaver o dinheiro?

    Can I get my money back?

  • Prefiro o reembolso a um vale.

    I’d rather have a refund than a voucher.

Good to know in Portugal

Returns are up to the shop

For something bought in a shop that simply doesn’t fit, a return is the shop’s policy rather than a right. Many chains accept one within a set period, with the receipt.

How a return usually goes

  1. 1

    Bring the item with its tags still on, and the receipt.

    Ainda tem a etiqueta.The tag is still on.
  2. 2

    Say what’s wrong and whether you’d like an exchange or a refund.

  3. 3

    Refunds usually go back to the card you paid with; some shops offer a voucher instead.

    Prefiro o reembolso a um vale.I’d rather have a refund than a voucher.

Buying a present

Ask for a gift receipt, um talão de troca, when you buy a present. It lets the other person exchange it without showing the price.

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Keep these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

AI-generated. May be inaccurate.