Which Spanish phrases matter most here?

“El precio de la estantería no coincide con el del ticket.” (The shelf price doesn’t match the one on the receipt); “Creo que me habéis cobrado esto dos veces.” (I think you’ve charged me twice for this); “¿Tienes tarjeta de cliente?” (Do you have a loyalty card). The full list is above.

Can I hear how they sound?

Yes: press the speaker next to a phrase to hear it, recorded for the Frasa app.

How can I practise this conversation?

Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in Spain. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Spanish phrases for sorting out a mistake at the checkout in Spain

Go back to the till with your receipt and say it calmly: “El precio de la estantería no coincide con el del ticket”. The cashier may ask “¿Tienes tarjeta de cliente?”, since some offers need one. You can check with “¿La oferta vale también sin tarjeta de cliente?”. Thank them once it’s fixed.

Try it · about two minutes

The price on your receipt doesn’t match the shelf, so you go back to the till to sort it out.

Sound on: the cashier speaks Spanish. You choose what to say back, and Frasa tells you why it works.

How does the conversation usually go?

Outside the shop you check your receipt and see a price higher than the shelf label. You go back to the till.
You
El precio de la estantería no coincide con el del ticket.
The shelf price doesn’t match the one on the receipt.
Cashier
¿Tienes tarjeta de cliente?
Do you have a loyalty card?
You
No tengo tarjeta de cliente.
I don’t have a loyalty card.
Cashier
La segunda unidad sale a mitad de precio.
The second one is half price.
You
¿La oferta vale también sin tarjeta de cliente?
Does the offer apply without a loyalty card too?
Cashier
Con la tarjeta de cliente tienes un descuento.
With the loyalty card you get a discount.
You
¿Me lo puedes corregir, por favor?
Could you correct it for me, please?
Cashier
Tienes razón, el cartel no lo aclara. Ahora mismo te lo corrijo.
You’re right, the sign isn’t clear. I’ll correct it right now.
You
Muchas gracias.
Thank you very much.
Cashier
¿Quieres el ticket?
Do you want the receipt?
You
Sí, el nuevo, por favor.
Yes, the new one, please.

Which Spanish phrases do you need?

El precio de la estantería no coincide con el del ticket.
The shelf price doesn’t match the one on the receipt.
Creo que me habéis cobrado esto dos veces.
I think you’ve charged me twice for this.
¿Tienes tarjeta de cliente?
Do you have a loyalty card?
No tengo tarjeta de cliente.
I don’t have a loyalty card.
Se me ha olvidado la tarjeta de cliente.
I’ve forgotten my loyalty card.
¿La oferta vale también sin tarjeta de cliente?
Does the offer apply without a loyalty card too?
La segunda unidad sale a mitad de precio.
The second one is half price.
Con la tarjeta de cliente tienes un descuento.
With the loyalty card you get a discount.
¿Cómo me hago la tarjeta de cliente?
How do I get a loyalty card?
¿Esto está de oferta?
Is this on offer?

What is worth knowing in Spain?

Sorting it out

1
Check your receipt before you leave the shop; it’s easier to fix straight away.
2
Go back to the till or the customer service desk with the receipt in hand.
The shelf price doesn’t match the one on the receipt.
3
Staff can often correct the receipt or put the difference right.

Prices with the card

Some shelf labels show the price with the loyalty card, so the till can charge more without it. It’s worth asking.

¿La oferta vale también sin tarjeta de cliente?

Does the offer apply without a loyalty card too?

Keep the ticket

Staff often ask to see the ticket, for a correction or a return. Keep it until you’re sure everything is right.

Para devolverlo necesitas el ticket.

You need the receipt to return it.

Questions about this situation

Which Spanish phrases matter most here?: “El precio de la estantería no coincide con el del ticket.” (The shelf price doesn’t match the one on the receipt); “Creo que me habéis cobrado esto dos veces.” (I think you’ve charged me twice for this); “¿Tienes tarjeta de cliente?” (Do you have a loyalty card). The full list is above.
Can I hear how they sound?: Yes: press the speaker next to a phrase to hear it, recorded for the Frasa app.
How can I practise this conversation?: Press “Start the conversation” above to play it through and choose your replies, with a note on why some fit better in Spain. Frasa, an iPhone app, lets you save these phrases and rehearse them out loud.

Related situations in Spanish

All situations in Spanish

Practise these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

Try free on the App Store (opens the App Store in a new tab)

AI-generated. May be inaccurate.