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Catalan · Home & repairs · Elementary

How to get internet installed in Catalonia

Go to a provider’s shop or call and say “Hola, vull contractar internet”. They’ll ask “És una alta nova o és un trasllat?” and for your postcode. Before signing, ask “Hi ha una permanència mínima?”. Bring your passport or NIE and your bank details. Then a technician comes to install it: ask “El tècnic em trucarà abans?”.

Try it · about two minutes

You sign up for fibre broadband and arrange a day for the technician to install it.

Sound on: the shop assistant speaks Catalan. You choose what to say back, and Frasa tells you why it works.

The conversation

  1. Shop assistant

    Hola, digui'm.

    Hello, how can I help?

    You

    Hola, vull contractar internet.

    Hi, I want to set up internet.

  2. Shop assistant

    És una alta nova o és un trasllat?

    Is it a new account, or are you moving one?

    You

    És una alta nova. M'acabo de mudar.

    It’s a new one. I’ve just moved in.

  3. Shop assistant

    Quin és el codi postal de l'habitatge?

    What’s the postcode of the property?

    You

    El zero vuit zero dotze.

    Zero eight zero one two.

  4. The assistant shows you the fibre offers on a screen. Before choosing, you want to know about the contract.

    You

    Hi ha una permanència mínima?

    Is there a minimum contract period?

  5. Shop assistant

    Em pot ensenyar el passaport, si us plau?

    Can I see your passport, please?

    You

    Sí, aquí el té.

    Yes, here it is.

  6. Shop assistant

    Enviarem un tècnic dimarts.

    We’ll send a technician on Tuesday.

    You

    El tècnic em trucarà abans?

    Will the technician call me first?

Key phrases

  • Hola, vull contractar internet.

    Hi, I want to set up internet.

  • És una alta nova o és un trasllat?

    Is it a new account, or are you moving one?

  • Quin és el codi postal de l'habitatge?

    What’s the postcode of the property?

  • Hi ha una permanència mínima?

    Is there a minimum contract period?

  • Hi ha alguna quota per donar-se d'alta?

    Is there a fee to start the service?

  • Quant dura el contracte?

    How long is the contract?

  • Voldria pagar per domiciliació bancària.

    I’d like to pay by direct debit.

  • Quan es pot instal·lar internet?

    When can the internet be installed?

  • Enviarem un tècnic dimarts.

    We’ll send a technician on Tuesday.

  • El tècnic em trucarà abans?

    Will the technician call me first?

Good to know in Catalonia

How signing up usually goes

  1. 1

    Choose an offer. Many bundle fibre with a mobile line.

  2. 2

    Show your ID and give a bank account for direct debit.

    I’d like to pay by direct debit.
  3. 3

    A technician comes to install the router on a day you agree.

    When can the internet be installed?

La permanència

Many offers tie you in for a minimum period, la permanència. Leaving before it ends can cost you, so ask before you sign.

Hi ha una permanència mínima?

Is there a minimum contract period?

Alta or trasllat

An alta is a brand-new connection. A trasllat moves a contract you already have to a new address.

És una alta nova o és un trasllat?

Is it a new account, or are you moving one?

More situations in Catalan

All situations in Catalan

Keep these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

AI-generated. May be inaccurate.