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Spanish · Home & repairs · Elementary

How to get internet installed in Spain

Say “Me gustaría contratar fibra para mi casa” and check “¿Hay cobertura de fibra en mi calle?”. Have your NIE or passport and your IBAN ready, ask “¿Tiene permanencia este contrato?”, then book the visit: “¿Cuándo pueden venir a instalar la fibra?”.

Try it · about two minutes

You sign up for fibre broadband and arrange a day for the technician to install it.

Sound on: the sales assistant speaks Spanish. You choose what to say back, and Frasa tells you why it works.

The conversation

  1. Sales assistant

    Dígame, ¿en qué puedo ayudarle?

    Hello, how can I help you?

    You

    Me gustaría contratar fibra para mi casa.

    I’d like to get fibre broadband at home.

  2. Sales assistant

    ¿Me dice su DNI o NIE, por favor?

    Could you give me your DNI or NIE number, please?

    You

    Claro, aquí tiene mi NIE.

    Of course, here’s my NIE.

  3. Sales assistant

    El contrato tiene una permanencia de doce meses.

    The contract has a twelve-month minimum term.

    You

    Vale, me parece bien.

    OK, that’s fine by me.

  4. Sales assistant

    Si se da de baja antes, tiene una penalización.

    If you cancel early, there’s a penalty.

    You

    ¿Cuándo pueden venir a instalar la fibra?

    When can you come and install the fibre?

  5. Sales assistant

    Perfecto, le apunto para el miércoles.

    Right, I’ll put you down for Wednesday.

    You

    ¿El técnico viene por la mañana o por la tarde?

    Is the technician coming in the morning or the afternoon?

  6. Sales assistant

    El técnico pasará entre las nueve y las dos.

    The technician will come by between nine and two.

    You

    Estoy en casa toda la mañana.

    I’m at home all morning.

Key phrases

  • Me gustaría contratar fibra para mi casa.

    I’d like to get fibre broadband at home.

  • ¿Cuánto cuesta la fibra al mes?

    How much is fibre a month?

  • ¿Hay cobertura de fibra en mi calle?

    Is fibre available on my street?

  • ¿Tiene permanencia este contrato?

    Does this contract have a minimum term?

  • ¿La instalación es gratis?

    Is installation free?

  • ¿Cuándo pueden venir a instalar la fibra?

    When can you come and install the fibre?

  • ¿El técnico viene por la mañana o por la tarde?

    Is the technician coming in the morning or the afternoon?

  • ¿Podemos cambiar la cita a otro día?

    Can we move the appointment to another day?

  • El contrato tiene una permanencia de doce meses.

    The contract has a twelve-month minimum term.

  • Le llamaremos media hora antes de llegar.

    We’ll call you half an hour before we arrive.

Good to know in Spain

From signing up to online

  1. 1

    Have your NIE or passport ready, and your IBAN for the direct debit.

    Could you give me your IBAN to set up the direct debit?
  2. 2

    Ask about the permanencia, the minimum term.

    Does this contract have a minimum term?
  3. 3

    Agree a day. The technician often calls before arriving.

    We’ll call you half an hour before we arrive.
  4. 4

    The technician sets up the router and checks it works.

    All done, your internet is working now.

Read the permanencia

Many fibre deals in Spain come with a minimum term, and leaving early can mean a penalty. Ask before you sign, especially if you might move.

Si se da de baja antes, tiene una penalización.

If you cancel early, there’s a penalty.

Check coverage first

Fibre reaches most Spanish towns and cities, but check your exact address before you sign up.

¿Hay cobertura de fibra en mi calle?

Is fibre available on my street?

More situations in Spanish

All situations in Spanish

Keep these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

AI-generated. May be inaccurate.