Frasa
SituationsGet the app (opens the App Store in a new tab)

Spanish · Shopping & services · Elementary

How to return something in a shop in Spanish

Take the item and the receipt to the till and say “Quiero devolver esto” or “¿Puedo cambiarlo?”. You’ll hear “¿Por qué lo quieres devolver?” and “¿Tienes el ticket de compra?”. Explain “Me queda pequeño”, then ask for another size or say “Prefiero que me devolváis el dinero”.

Try it · about two minutes

You take back a jumper that doesn’t fit and ask for an exchange or your money back.

Sound on: the shop assistant speaks Spanish. You choose what to say back, and Frasa tells you why it works.

The conversation

  1. Shop assistant

    ¿Te ayudo en algo?

    Can I help you with anything?

    You

    Quiero devolver esto.

    I’d like to return this.

  2. Shop assistant

    ¿Por qué lo quieres devolver?

    Why do you want to return it?

    You

    Me queda pequeño.

    It’s too small on me.

  3. Shop assistant

    ¿Tienes el ticket de compra?

    Do you have the receipt?

    You

    Aquí tienes.

    Here you are.

  4. Shop assistant

    ¿Te traigo otra talla?

    Shall I bring you another size?

    You

    Sí, una talla más grande, por favor.

    Yes, one size up, please.

  5. Shop assistant

    No nos quedan de esa talla.

    We’ve run out of that size.

    You

    Prefiero que me devolváis el dinero.

    I’d rather have a refund.

  6. Shop assistant

    Te devolvemos el dinero en la misma tarjeta.

    We’ll refund the money to the same card.

    You

    Perfecto, muchas gracias.

    Great, thanks very much.

Key phrases

  • Quiero devolver esto.

    I’d like to return this.

  • ¿Puedo cambiarlo?

    Can I exchange it?

  • ¿Por qué lo quieres devolver?

    Why do you want to return it?

  • Me queda pequeño.

    It’s too small on me.

  • ¿Tienes el ticket de compra?

    Do you have the receipt?

  • Quiero cambiarlo por una talla más pequeña.

    I’d like to exchange it for a smaller size.

  • No nos quedan de esa talla.

    We’ve run out of that size.

  • Prefiero que me devolváis el dinero.

    I’d rather have a refund.

  • Te devolvemos el dinero en la misma tarjeta.

    We’ll refund the money to the same card.

  • ¿Hasta cuándo puedo devolverlo?

    Until when can I return it?

Good to know in Spain

How a return usually goes

  1. 1

    Bring the item with its tag still on, and the receipt.

    It still has the tag on.
  2. 2

    Say what’s wrong, and ask for another size or a refund.

  3. 3

    Refunds usually go back to the card you paid with.

    We’ll refund the money to the same card.

Gift receipts

A ticket regalo leaves the price off. With one, shops usually let you exchange the item or give you a voucher, rather than a refund.

Con el ticket regalo solo puedes cambiarlo.

With a gift receipt you can only exchange it.

Check the policy

Taking back something that isn’t faulty depends on each shop’s own policy. Most big chains allow it for a set period, so ask when you buy.

¿Hasta cuándo puedo devolverlo?

Until when can I return it?

More situations in Spanish

All situations in Spanish

Keep these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

AI-generated. May be inaccurate.