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Catalan · Shopping & services · Elementary

How to return something in a shop in Catalan

Take the item and the receipt to the till and say “Voldria tornar això” or “Ho puc canviar?”. Explain the problem: “Ho vaig comprar la setmana passada, però no em va bé”. The assistant will ask “Té el tiquet?” and “Vol el reemborsament o un canvi?”. If they offer a credit note, you can ask for your money back.

Try it · about two minutes

You take back a jumper that doesn’t fit and ask for an exchange or your money back.

Sound on: the shop assistant speaks Catalan. You choose what to say back, and Frasa tells you why it works.

The conversation

  1. Shop assistant

    Hola, digui'm.

    Hello, how can I help?

    You

    Voldria tornar això.

    I’d like to return this.

  2. Shop assistant

    Quin és el problema?

    What’s the problem?

    You

    Ho vaig comprar la setmana passada, però no em va bé.

    I bought it last week, but it doesn’t fit.

  3. Shop assistant

    Té el tiquet?

    Do you have the receipt?

    You

    Aquí té el tiquet.

    Here’s the receipt.

  4. Shop assistant

    Vol el reemborsament o un canvi?

    Would you like a refund or an exchange?

    You

    Em poden tornar els diners?

    Can I have a refund?

  5. Shop assistant

    Només podem oferir-li un val de compra.

    We can only offer you a credit note.

    You

    Prefereixo que em tornin els diners abans que un val.

    I’d rather have a refund than a credit note.

  6. Shop assistant

    El reemborsament es farà pel mateix mitjà de pagament.

    The refund will go back the way you paid.

    You

    D'acord, gràcies.

    Okay, thanks.

Key phrases

  • Voldria tornar això.

    I’d like to return this.

  • Ho puc canviar?

    Can I exchange it?

  • Ho vaig comprar la setmana passada, però no em va bé.

    I bought it last week, but it doesn’t fit.

  • Té el tiquet?

    Do you have the receipt?

  • Aquí té el tiquet.

    Here’s the receipt.

  • No tinc el tiquet.

    I don’t have the receipt.

  • Vol el reemborsament o un canvi?

    Would you like a refund or an exchange?

  • Em poden tornar els diners?

    Can I have a refund?

  • Voldria canviar-ho per una altra talla.

    I’d like to exchange it for another size.

  • Prefereixo que em tornin els diners abans que un val.

    I’d rather have a refund than a credit note.

Good to know in Catalonia

How a return usually goes

  1. 1

    Bring the item with its tags still on.

    The tag is still on.
  2. 2

    Show the receipt. If you’ve lost it, a card payment may help.

  3. 3

    Refunds usually go back to the card you paid with.

Refund, exchange or credit note

Each shop sets its own rules. Many chains take returns within a set period; smaller shops may only exchange or give a credit note, un val.

Quant de temps tinc per tornar-ho?

How long do I have to return it?

In the sales

Items bought in the sales, les rebaixes, can have different return rules. Ask before you buy.

Em sap greu, no podem tornar els diners dels articles rebaixats.

Sorry, we can’t refund sale items.

More situations in Catalan

All situations in Catalan

Keep these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

AI-generated. May be inaccurate.