French · Home & repairs · Elementary

How to get internet installed in France

Call a provider or go to a shop and say “Je voudrais souscrire un abonnement internet”. They’ll check fibre at your address (“Quel est le code postal du logement ?”). Ask about commitment and fees: “Il y a une durée minimale d'engagement ?”. Then book the technician, who connects the flat; you plug in the router, la box.

Try it · about two minutes

You sign up for fibre broadband and arrange a day for the technician to install it.

Sound on: the customer adviser speaks French. You choose what to say back, and Frasa tells you why it works.

The conversation

Customer adviser
Merci d'avoir patienté.
Thank you for holding.
You
Bonjour, je voudrais souscrire un abonnement internet.
Hello, I’d like to sign up for an internet plan.
Customer adviser
C'est un nouveau contrat ou un déménagement ?
Is this a new contract or a move?
You
C'est un nouveau contrat.
It’s a new contract.
Customer adviser
Quel est le code postal du logement ?
What’s the postcode of the property?
You
C'est le soixante-quinze zéro onze.
It’s 75011.
Customer adviser
Un instant, s'il vous plaît.
Just a moment, please.
You
Il y a une durée minimale d'engagement ?
Is there a minimum contract period?
Customer adviser
La fibre est disponible chez vous. L'offre est sans engagement et sans frais de mise en service.
Fibre is available at your address. The offer has no minimum period and no set-up fee.
You
Quand peut-on installer internet ?
When can the internet be installed?
Customer adviser
Un technicien passera mardi.
A technician will come on Tuesday.
You
Mardi, c'est parfait, merci.
Tuesday is perfect, thanks.

Key phrases

Bonjour, je voudrais souscrire un abonnement internet.
Hello, I’d like to sign up for an internet plan.
Quand peut-on installer internet ?
When can the internet be installed?
C'est un nouveau contrat ou un déménagement ?
Is this a new contract or a move?
Quel est le code postal du logement ?
What’s the postcode of the property?
Il y a une durée minimale d'engagement ?
Is there a minimum contract period?
Il y a des frais de mise en service ?
Is there an activation fee?
Un technicien passera mardi.
A technician will come on Tuesday.
Le technicien m'appellera avant de venir ?
Will the technician call me before coming?
Vous pouvez me donner votre adresse e-mail ?
Can you give me your email address?
Je voudrais payer par prélèvement automatique.
I’d like to pay by direct debit.

Good to know in France

From sign-up to connection

1
Check fibre at your address and choose an offer, online, by phone or in a shop.
2
Book the technician’s visit to connect the flat.
When can the internet be installed?
3
The technician fits the fibre socket; you plug in the router and you’re online.

La box

The French call the router la box. Many offers bundle internet, TV and a landline in one monthly plan.

Read the commitment

Many offers come with a minimum period (engagement). Ask how long it lasts and what leaving early would cost before you sign.

Il y a une durée minimale d'engagement ?

Is there a minimum contract period?

More situations in French

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Keep these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

Download on the App Store (opens the App Store in a new tab)

AI-generated. May be inaccurate.