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Italian · Home & repairs · Elementary

How to get internet installed in Italy

Sign up in a shop, online or by phone: “Buongiorno, vorrei attivare internet.” You’ll need ID, your codice fiscale and the address, so they can check fibre coverage. Ask “Ci sono costi di attivazione?” and “C’è una durata minima del contratto?”, then agree a day for the technician, il tecnico.

Try it · about two minutes

In a phone shop, you sign up for fibre broadband and arrange a day for the technician to install it.

Sound on: the shop assistant speaks Italian. You choose what to say back, and Frasa tells you why it works.

The conversation

  1. Shop assistant

    Come posso aiutarla?

    How can I help you?

    You

    Buongiorno, vorrei attivare internet.

    Hello, I’d like to set up internet.

  2. Shop assistant

    È un nuovo contratto o un trasloco?

    Is this a new contract or a move?

    You

    Un nuovo contratto, grazie.

    A new contract, thanks.

  3. Shop assistant

    Qual è il codice postale dell'immobile?

    What’s the postcode of the property?

    You

    È il 40121, Bologna.

    It’s 40121, Bologna.

  4. Shop assistant

    Mi servono un documento d'identità e il codice fiscale.

    I need some ID and your tax code.

    You

    Ho con me il passaporto.

    I have my passport with me.

  5. Shop assistant

    Firmi il contratto qui, per favore.

    Please sign the contract here.

    You

    Ci sono costi di attivazione?

    Is there a set-up fee?

  6. Shop assistant

    Il tecnico passerà martedì.

    The technician will come on Tuesday.

    You

    Il tecnico mi telefonerà prima?

    Will the technician call me first?

Key phrases

  • Buongiorno, vorrei attivare internet.

    Hello, I’d like to set up internet.

  • È un nuovo contratto o un trasloco?

    Is this a new contract or a move?

  • Qual è il codice postale dell'immobile?

    What’s the postcode of the property?

  • Quando possono installare internet?

    When can the internet be installed?

  • Ci sono costi di attivazione?

    Is there a set-up fee?

  • C'è una durata minima del contratto?

    Is there a minimum contract period?

  • Quanto dura il contratto?

    How long is the contract?

  • Vorrei pagare con l'addebito automatico.

    I’d like to pay by direct debit.

  • Il tecnico passerà martedì.

    The technician will come on Tuesday.

  • Il tecnico mi telefonerà prima?

    Will the technician call me first?

Good to know in Italy

From sign-up to switch-on

  1. 1

    Check fibre coverage at your address first.

  2. 2

    Sign up with ID and your codice fiscale, often paying by direct debit.

    I’d like to pay by direct debit.
  3. 3

    Agree a day for the technician to install the line.

  4. 4

    Plug in the modem, and you’re online.

Codice fiscale first

Almost every contract in Italy asks for your codice fiscale, the tax code. Get it before you sign up for internet, gas or electricity.

Say modem

Italians usually call the home router il modem. Use that word in the shop and with the help desk.

Il modem non ha nessuna luce accesa.

The router has no lights on.

More situations in Italian

All situations in Italian

Keep these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

AI-generated. May be inaccurate.