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Italian · Shopping & services · Elementary

How to return something in a shop in Italian

Bring the item and the receipt, lo scontrino, and say “Vorrei restituire questo” or “Vorrei cambiarlo con un’altra taglia”. You’ll be asked “Ha lo scontrino?” and “Vuole il rimborso o il cambio?”. Returns depend on each shop’s policy: many offer an exchange or a credit note, un buono, rather than money back.

Try it · about two minutes

You take back a jumper that doesn’t fit and ask for an exchange or your money back.

Sound on: the shop assistant speaks Italian. You choose what to say back, and Frasa tells you why it works.

The conversation

  1. Shop assistant

    Posso aiutarla?

    Can I help you?

    You

    Vorrei restituire questo.

    I’d like to return this.

  2. Shop assistant

    Qual è il problema?

    What’s the problem?

    You

    L'ho comprato la settimana scorsa, ma non mi va bene.

    I bought it last week, but it doesn’t fit.

  3. Shop assistant

    Ha lo scontrino?

    Do you have the receipt?

    You

    Ecco lo scontrino.

    Here’s the receipt.

  4. Shop assistant

    Vuole il rimborso o il cambio?

    Refund or exchange?

    You

    Posso riavere i soldi?

    Can I get my money back?

  5. Shop assistant

    Possiamo darle solo un buono.

    We can only give you a credit note.

    You

    Preferisco il rimborso a un buono.

    I’d prefer a refund to a credit note.

  6. Shop assistant

    Vuole provare un'altra taglia?

    Would you like to try another size?

    You

    Posso provare una taglia più grande?

    Could I try a bigger size?

Key phrases

  • Vorrei restituire questo.

    I’d like to return this.

  • Vorrei cambiarlo con un'altra taglia.

    I’d like to exchange it for another size.

  • Non mi va bene.

    It doesn’t fit.

  • Ha lo scontrino?

    Do you have the receipt?

  • Ecco lo scontrino.

    Here’s the receipt.

  • Vuole il rimborso o il cambio?

    Refund or exchange?

  • Posso avere il rimborso sulla carta?

    Can I get the refund on my card?

  • Possiamo darle solo un buono.

    We can only give you a credit note.

  • Preferisco il rimborso a un buono.

    I’d prefer a refund to a credit note.

  • Entro quanto tempo posso restituirlo?

    How long do I have to return it?

Good to know in Italy

How a return usually goes

  1. 1

    Bring the item with its tag, il cartellino, still on.

    The tag is still on.
  2. 2

    Show the receipt and say what you’d like: il cambio or il rimborso.

  3. 3

    If there’s no refund, ask for an exchange or a credit note, un buono.

It’s up to the shop

Taking back something that simply doesn’t fit depends on the shop’s own policy. Ask how long you have when you buy.

Entro quanto tempo posso restituirlo?

How long do I have to return it?

In the sales

During the saldi, some shops only exchange items, or don’t take them back at all. Look for a sign by the till.

Purtroppo gli articoli in saldo non si rimborsano.

I’m afraid we can’t refund sale items.

More situations in Italian

All situations in Italian

Keep these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

AI-generated. May be inaccurate.