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German · Home & repairs · Elementary

How to get internet installed in Germany

Say “Guten Tag, ich möchte Internet anmelden” and give your address: what you can get depends on it. Ask “Gibt es eine Mindestvertragslaufzeit?” and “Gibt es eine Anschlussgebühr?”. When they book the technician, ask “Ruft der Techniker vorher an?”. Order early: a new line can take a few weeks.

Try it · about two minutes

In a provider’s shop you sign up for fibre broadband and arrange a day for the technician to install it.

Sound on: the sales adviser speaks German. You choose what to say back, and Frasa tells you why it works.

The conversation

  1. Sales adviser

    Wie kann ich Ihnen helfen?

    How can I help you?

    You

    Guten Tag, ich möchte Internet anmelden.

    Hello, I’d like to set up internet.

  2. Sales adviser

    Ist das ein neuer Vertrag, oder ziehen Sie um?

    Is this a new contract, or are you moving?

    You

    Ein neuer Vertrag. Ich bin gerade nach Deutschland gezogen.

    A new contract. I’ve just moved to Germany.

  3. Sales adviser

    Wie lautet die Postleitzahl der Wohnung?

    What’s the postcode of the flat?

    You

    Null, vier, eins, null, drei.

    Zero, four, one, zero, three.

  4. Sales adviser

    Glasfaser ist bei Ihnen verfügbar.

    Fibre is available at your address.

    You

    Gibt es eine Mindestvertragslaufzeit?

    Is there a minimum contract term?

  5. Sales adviser

    Wie ist Ihr Name, bitte?

    Can I have your name, please?

    You

    Novak, Sam.

    Novak, Sam.

  6. Sales adviser

    Am Dienstag schicken wir einen Techniker.

    We’ll send a technician on Tuesday.

    You

    Ruft der Techniker vorher an?

    Will the technician call first?

Key phrases

  • Guten Tag, ich möchte Internet anmelden.

    Hello, I’d like to set up internet.

  • Ist das ein neuer Vertrag, oder ziehen Sie um?

    Is this a new contract, or are you moving?

  • Wann kann das Internet installiert werden?

    When can the internet be installed?

  • Wie lange läuft der Vertrag?

    How long is the contract?

  • Gibt es eine Mindestvertragslaufzeit?

    Is there a minimum contract term?

  • Gibt es eine Anschlussgebühr?

    Is there a set-up fee?

  • Am Dienstag schicken wir einen Techniker.

    We’ll send a technician on Tuesday.

  • Ruft der Techniker vorher an?

    Will the technician call first?

  • Ich möchte per Lastschrift zahlen.

    I’d like to pay by direct debit.

  • Kann ich die Rechnung per E-Mail bekommen?

    Can I get the bill by email?

Good to know in Germany

From order to connection

  1. 1

    The provider checks what’s available at your exact address.

  2. 2

    You sign the contract. Most providers post you a router, or let you use your own.

  3. 3

    A technician comes to connect the line. Someone must be home, and they may need to get into the basement.

Order early

Setting up a new line can take a few weeks. Many people order as soon as they have a rental contract and a moving-in date.

Wann kann das Internet installiert werden?

When can the internet be installed?

Read the contract term

Many home internet contracts have a minimum term and a notice period. Ask about both before you sign.

Gibt es eine Mindestvertragslaufzeit?

Is there a minimum contract term?

More situations in German

All situations in German

Keep these phrases in Frasa

Frasa is an iPhone app for the conversations in front of you. Save phrases like these, rehearse them out loud, and they come back until they stick.

AI-generated. May be inaccurate.